Refund policy

Return Policy

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.

Eligibility for Returns
To qualify for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and rectify it.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Returns are also not accepted for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please contact us.

Regrettably, sale items and gift cards are non-returnable.

Exchanges
The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Refunds
Once we receive and inspect your return, we will notify you of the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us.

We want you to be completely satisfied with your purchase from ReachUK Limited. If for any reason you’re not happy with your order, you may return it within 14 days of delivery. Please note that a flat return shipping fee of £4 will be deducted from your refund amount to cover return postage and handling. Items must be returned in their original condition, unused, and in their original packaging. To initiate a return, please contact us at reachuklimited@gmail.com with your order number and reason for return.